Why did you start Lucky Strike Lanes? I just learned that I need to live and breathe in a more tender place, you know? What are you going to do differently for the company, moving forward?
I was very self conscious about it. Yeah, I think it did. Ultimately, we are all about entertainment, we all are about creating joyful moments for our guests. I just learned that I need to live and breathe in a more tender place, you know? What did you do well, what did you do not so well? Pin Was an 11 Mr. Pin, where I thought I was an I also grew a beard, a month's growth. Obviously repairing a machine with 10, moving parts was nothing I was going to master in a 7-hour shift. What are you going to do differently for the company, moving forward? When we brought the folks I worked with on the show to Hollywood, they were expecting to talk about their experience and they still didn't known who I was. My motivation in deciding to do the show was really to have an inside look at our company, which has maybe reached an early adolescent stage. I didn't come into these tasks with any computer experience, really, and you know, when there were guests in front of you wanting to get online and get offline, I was overwhelmed. How has your leadership style changed from your experience on the show? I found serving challenging, I found the computer almost impossible. What are some of the jobs you did on the show? I think that we all give up certain tendernesses within ourselves as we struggle in daily living and dealing with stress. In spite of maybe whatever the frustrations are, and all of us have frustrations in our daily work environment, they looked forward to coming to work every day and that was great to hear. You tend to kind of harden up a little bit, and I really learned that at this stage in my life, I really love the tender places more. We wanted to combine art and hospitality and good music and good service. I just need to make sure I don't lose that in the day-to-day. To me it was all about the integrity of the heart. Those improvements ranged from creating a break room for our employees to relax, to communicating more effectively that our servers didn't need to wear high heels if they chose not to, to improving our technology. I also had the rare fun experience of being able to put on a 7-foot bowling pin costume and dance around Hollywood Boulevard entertaining kids and their families as a big, giant mascot. And I think I did that as well as maybe any other animator or mascot type. We're a much smaller company than what you typically see on Undercover Boss, so it is easier for me to stay close to the various folks.
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